Terms and Condition
User Contract
Welcome to SmartPrint Express. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE. Smartprintexpress and Select Graphic and Printing Inc. collectively referred to herein as “Smartprintexpress”, reserve the right to change, modify or amend these terms and conditions without notice. For this reason, we encourage you to review these Terms and Conditions whenever you use this site.
Products and Services
Products and services provided by Smartprintexpress are for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.
Order Responsibility
The customer is fully responsible for final proof and layout approval prior to the printing process. Any jobs that have been approved and/or or sent to press cannot be altered or changed due to the nature of the printing process, and no refund will be given.
Smartprintexpress, Select Graphic and Printing Inc. or its subsidiaries collectively referred to herein as “Smartprintexpress”, shall NOT be LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size, Poor Orientation or Alignment.
Proofs
An online proof will be available for your review after you have uploaded your files. We strongly urge customers to check the electronic proof of their artwork before submitting the order. No job will be sent to press without your approval.
An online proof is NOT an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. They also do not show the color change from RGB or Pantone to CMYK. Therefore, Smartprintexpress will not be liable for color variation between the proof and the printed product. We will try our best to match the colors of the proof and the printed product but please understand that color variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer’s responsibility to determine if the job is color critical.
The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation or image placement. You, the Customer are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.
Artworks
An online proof will be available for your review after you have uploaded your files. We strongly urge customers to check the electronic proof of their artwork before submitting the order. No job will be sent to press without your approval.
An online proof is NOT an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. They also do not show the color change from RGB or Pantone to CMYK. Therefore, Smartprintexpress will not be liable for color variation between the proof and the printed product. We will try our best to match the colors of the proof and the printed product but please understand that color variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer’s responsibility to determine if the job is color critical.
The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation or image placement. You, the Customer are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.
Artworks Resolution Requirements
All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Smartprintexpress is NOT RESPONSIBLE for images printed as fuzzy, distorted or pixilated due to low resolution artwork provided by the customer, especially if it is approved by the customer already. Smartprintexpress is also not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.
Color Accuracy
Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to Smartprintexpress. Smartprintexpress is not responsible for any issues as to orientation or alignment of the pages of your submitted documents. By submitting the artwork to Smartprintexpress, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork. Smartprintexpress is also not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. For submitted artwork, please use CMYK color codes for best printing results.
Smartprintexpress uses gang run printing which is subject to a 10% color variance. If a job is color critical, then the necessary attention it needs cannot be attained in a gang-run format. Therefore, the job must be printed by itself without the discounted price of gang-run printing. Color critical jobs require a dedicated run where the press is calibrated specifically to that run and job rather than a gang-run with other print jobs.
Bleed and Margin Requirements
Since cutting cannot be guaranteed to be exactly in the same place for a large quantity of print products, you must stretch the background (if there is one) 0.125 inch outside of the trim line on each side (this is called a “bleed”) and place all critical elements (text, images, graphic elements, logos, etc.) 0.125 inch inward on each side from the trim line. Anything left too close to the trim line within 0.125 inch inward or 0.125 inch outward may be cut. Please allow for a cutting tolerance of 0.250 inch. We recommend no borders due to shifting in the cutting process because they may appear uneven. Please refer to our templates for visuals: http://www.smartprintexpress.com.my
Two Sided Artwork
Customers must upload artwork so that the two sides (front and back) of the finished product back up correctly. For flat, folded and die-cut work, excluding bound products, all pages are backed up head to head (top of the proof on one side lines with top of proof on other side). The head of one side backs up to the head of the other page on two sided work. Smartprintexpress recommends that you always print the proofs and back them up head to head to make a folding model to ensure that your artwork is set up properly, please do this BEFORE you submit the front-side and back-side artwork.
Bound Jobs
Our automated systems require that art is uploaded as a single, multi-page PDF file. Page sorting is the same as when viewing your book; for example: 28-page booklet or calendar PDF: page 1 = outside front cover; page 2 = inside front cover; page 3-26 = subsequent pages; page 27 = inside back cover; page 28 = outside back cover. Smartprintexpress will not be able to proceed with your bound product order unless these requirements are met.
Black Ink
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
Customer Content
All information, data, text, photographs, graphics, messages or other materials are the sole responsibility of the person from which the content originated. By uploading your text and artwork you, the customer, agree to be held entirely responsible for all the content that you send, upload, transmit, or post to Smartprintexpress. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.
You agree not to use our Website to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Smartprintexpress or any third party.
Smartprintexpress does not control the content provided by customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will Smartprintexpress be liable to you in any way for any content you may be exposed to that you may find offensive, indecent or objectionable.
You acknowledge that Smartprintexpress does not pre-screen content, but that we have the right (but not the obligation) in our sole discretion to remove any content that violates the terms of service or may otherwise be objectionable.
You further acknowledge and agree that Smartprintexpress may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Smartprintexpress, its users and the public.
Graphic Design Services
By ordering and using our graphic design services, you, the customer, agree that all designs created and revised by employees of Select Graphic & Printing are the sole intellectual property of Select Graphic & Printing, Inc. Therefore, this artwork cannot be released to the customer unless there is a written agreement with payment provided to compensate Select Graphic & Printing for releasing its intellectual property and/or transferring over copyright rights.
Account Access and Password
You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.
Payment
All prices and amounts given on Smartprintexpress are in Ringgit Malaysia (MYR), unless otherwise noted.
If a customer purchases any products or services at Smartprintexpress, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method BEFORE we complete an order. We will not start working on a print job until we have received the full payment.
Once a print job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to our prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise agreed upon in advance.
Sales Tax Policy
Smartprintexpress charges Malaysia GST based on all orders unless you are tax exempt. If you are tax exempt, you need to send or fax to us your tax exemption certificate at the time of order.
Job Cancellation & Printing Downgrade
A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press. Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.
Refund Policy
All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once Smartprintexpress starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 7 days from the date you placed the order.
Limit of Liability
Customers must notify Smartprintexpress within 30 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to Smartprintexpress at the customer’s expense within 30 days from the date of delivery or date or pick-up. If we accept the claim as valid, Smartprintexpress will reprint the order and ship it back at no cost to the customer. Charges to rush print are non-refundable. Smartprintexpress assumes no liability beyond the price of your order.
Errors that we are not responsible for include, but are not limited to: Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer. We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.
Each order placed through Smartprintexpress is a contract between the customer making the order and Smartprintexpress.The fact that you have made an order on behalf of a third party does not absolve you of liability to Smartprintexpress. Any decision by a third party not to accept printed items or to cancel the order with you does not affect your liability to Smartprintexpress
Marketing Promotions and Discounts
Please Note: All prices and specifications are subject to change without notice. No adjustments will be made after an order is placed. Check our Product Page for updated online prices. Special Offers are not valid for previous purchases before the promotion start date or after the promotion expiration date. Our promotions apply to printing charges only. Custom quotes, mailing postage, shipping charges and sales tax, etc. are excluded from our discounted offers. Multiple promotions and discounts cannot be combined.
Turn Around Time
Turnaround time on printing orders begins once full payment has been received for your order, AND your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing.
For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.
All turnaround times are based on business days and office hours: Monday through Friday 9am – 6pm Coordinated Universal Time (UTC), excluding all national and federal holidays.
All jobs with standard turnaround times submitted and approved before 9am PST on any given working business day will begin production (day 1 of turnaround time) that day. If the order is submitted and approved after 9am PST on any business day, the job will begin production (day 1 of turnaround time) the following business day. If the job is submitted and approved on a weekend, the job will begin production on the next business day.
The estimated production turnaround on this site is based on the typical number of hours or days that a print job requires to complete under normal circumstances, excluding Saturdays, Sundays and holidays. Smartprintexpress is closed Saturdays, Sundays and holidays, so these days are not considered when calculating printing turnaround time.
In addition, while Production Turnaround includes printing, cutting, and binding, it does not include mailing or shipping transit times. If you are having the order shipped, you should allow additional business days for delivery based on the shipping method you select.
Time-Sensitive Jobs
We will not refund a job based on turnaround time. If you have a time-sensitive job, please be sure to notify customer service. Cancellation of a job based on turnaround time is permitted ONLY if the Office Manager agrees to these terms in writing as a condition when the customer places the order.
Low Quality Artwork
If we deem that submitted artwork is low-quality (i.e. low resolution) which will cause low quality prints, we may put your job ON HOLD until you re-submit and re-approve new artwork. This time is NOT INCLUDED in the turnaround time. Furthermore, the customer is 100% responsible if the artwork they submit is low quality, and in turn, the products produced are low-quality.
Rush Option
For rush orders, orders and files must be submitted by 9:00 A.M PST (12 noon EST) for that day to count as the first day in the Turnaround Time. If you submit after 9:00 A.M. PST, the first day of the Turnaround Time will be the next business day.
Overprint and Underprint Policy
Due to our gang-run method of production that Smartprintexpress uses (printing several print jobs together on the same print run, thus spreading the cost of printing amongst all jobs on the form to lower the cost for our customers), we cannot guarantee that every order will be the exact number of items ordered.
We can only guarantee that the quantity printed will be within plus or minus 10% of the quantity ordered. If the order given is short an amount that exceeds 10% of the quantity ordered, we will prorate that credit for the next reorder.
Shipping
No refund on shipping charges will be allowed on any job once it has shipped.
Smartprintexpress ships jobs via UPS. Our responsibility is limited to preparing your printing order and delivering it to UPS for delivery.
Once a package is shipped, Smartprintexpress is not responsible and will not be liable for late or damaged packages during the shipping process.
Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by UPS. Arrival dates are only estimates because they can be subject to unforeseen delays in transit.
Smartprintexpress is not responsible for any delays in shipping and we will not upgrade the shipping method to accommodate a missed estimated ship date. Customers may feel free to upgrade the shipping method before we ship at their own expense.
If a package is not delivered due to an error made by the customer in submitting the proper shipping address, Smartprintexpress will reship the package with corrected address and charge an additional non-refundable shipping/handling fee for the shipment.
Pickup Orders
Pick-up orders will be kept for 30 days from the delivery of the pick-up notification by Whatssap or Email
If the order has not been picked up from Smartprintexpress’s facility within 30 days, it will be shipped directly to the customer, and customer will be billed for applicable shipping charges, however, we cannot ship to P.O. Boxes or APO/FPO.
Products Rights
Smartprintexpress reserves the right to show customers samples of any products we have printed and/or designed
Right to refuse service
Smartprintexpress reserves the right to cancel or otherwise refuse print jobs it deems are obscene or offensive, including but not limited to pornographic materials. Smartprintexpress reserves the right to charge the customer for services rendered up to the point that the job was cancelled.
Copyright Notice
You, the User, acknowledge that all content included on the Smartprintexpress website, including without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations are intellectual property and copyrighted works of Select Graphic and Printing, Inc. and/or its subsidiaries (referred to herein as Select Graphic and Printing, Inc.) or the copyrighted property of parties from whom Select Graphic and Printing, Inc. has licensed such property, without the written consent of Select Graphic and Printing, Inc. and/or its various third-party providers. It is strictly prohibited to use, copy, reproduce, republish, upload, post, or transmit any content to or from the Smartprintexpress Website, in all forms, media and technologies. It is also prohibited to use any robot, spider, or other automatic device, or manual process to monitor or copy our Web pages or the content contained therein without prior written permission of the owner.
You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any trademarks, service marks, or logos (including words, names, and designs) that are not owned by you or licensed to you onto materials and merchandise to be printed with Smartprintexpress printing services. You shall not use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works where the copyright owner’s exclusive rights prohibit the reproduction of any original work. Smartprintexpress policy strictly prohibits the use of explicit language or pornography on printed materials and merchandise.